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RFM Global Training Consultancy
Governance In Enterprise
Course Title: Dealing With Difficult People In Civil Service
OVERVIEW:
Giving feedback to the difficult person. What are the exact words to use to give balanced feedback to the difficult person that will ensure that they are motivated, and that the feedback you give reinforces your role as a leader and enables you to get what you want – with grace and elegance, every time.
ATTENDEES:
- Managers and supervisors who wish to build on their skills, be even more able to deal with difficult people in their organisation.
OBJECTIVES:
- The elements of corruption, its causes, forms and consequences
- The provision of frameworks and practical tools to make reforms.
COURSE ACTIVITIES:
- What is a difficult person? Why are people difficult? What is our reaction to difficult people?
- Being assertive with difficult people – understand exactly what we need to say and when
- Motivating the difficult person – what can we practically DO to motivate the difficult person?
- Why motivation is NOT all about money!
- Coaching the difficult person the five key secret skills that your best managers already know
- Setting motivational goals to get the difficult person “on track”. Knowing the difference between targets and standards.
- Listening effectively to the team and individuals– what does this mean in practice? What is listening and hearing? What gets in our way to listening effectively? What steps can we make to listen effectively?
- How good are we at observing the difficult person?
LOCATIONS - DURATION - COST
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ISO Training
Providing quality, innovative training solutions
Managing multi-disciplinary (accredited and non-accredited) training programs across the U.K.
Tailoring training programs to suit client needs
Providing learning support for faster and better academic and career development
Developing creative and effective business training solutions and being flexible and innovative
Maintaining on-going positive relationships with all stakeholders
Our Approach
Effective behavioural skills change training, when delivered with passion and imagination will enable people to unlock this potential. Whether courses are about interpersonal skills, the development of the individual or the growth of a team of people there is a real accountability about the way they are designed and presented.
Why choose RFM Consultancy As Training Provider?
Because, clients who implement the information get results, not just in the short run but because it becomes engraved in the corporate culture, they also get long term results. Using the most advanced accelerated learning techniques our trainers guide participants through a series of hands-on exercises designed to get the participant to experience change. The accelerated learning methods that we use guarantee a retention rate up to 85%. Your team will be able to implement the information immediately upon completion.
Our Training Sessions
A Selected Section Of Participants Who Recently Attended Our Training Courses
Our Core Skills
Experiences accrued over 10 years , plus expertise in Business and Financial Management coupled with bespoke training knowlwdge have all consolidated our foundation in providing consultancy expertise
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Business Management
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Professional Training
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Certification
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Team RFM
These are the people behind RFM.They are responsible for everything seen upfront and behind the doors
Dr Razak holds a PhD in Economics and lots of other professional accreditations in Buisiness Management and Financial Accounting.He started and founded RFM Consultancy after a successfully career in academia and other business enterprises.
John Smith holds a Master's Degree in Economics and lots of other professional accreditations in Buisiness Management and Financial Accounting. He joined RFM four years ago after a successfully spell in the City of London and other business ventures.
John Doe holds an MSc degree in Computer Science and a BA in Law.He did practice and worked in a couple of law firms in the Midlands for over five years before joining RFM two years ago.He is very adapt in organising and delivering learning materials as a package.He co-ordinates all training packages
Stephen Fry holds an MA in English Literature and a Bachelor's degree in languages.After graduation he worked for HMRC straight away for over four years before moving down to London to join a bank at the City's square mile. He has lots of professional accreditations in Buisiness Management and Financial Accounting.
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